jetway Privacy Policy

Introduction and Scope of This Policy

jetway treats the privacy of all its users as a top priority. This Privacy Policy ("Policy") applies to the jetwaycasino.cam website and all related services. When you register on our platform, log in, or use any of our services, you are considered to have accepted the terms of this Policy.

This Policy has been drawn up in accordance with applicable data protection regulations in Bangladesh and international best practices. It should be read together with the general terms of use set out on our Terms and Conditions page. Where there is any inconsistency between the two documents, the provisions of this Privacy Policy shall take precedence in matters of data protection.

You must be at least 21 years old to use this website. We do not knowingly collect any information from minors.

What Information Is Collected

2.1 Information You Provide Directly

When you create an account on jetway or use any of our services, you voluntarily provide us with the following information:

• Full name, date of birth, and gender
• Email address and mobile number
• National ID or passport details (for identity verification)
• Transaction details related to deposits and withdrawals (via bKash, Nagad, Rocket, or bank transfer)
• Any information provided when contacting customer support

2.2 Information Collected Automatically

Certain information is collected automatically when you visit or use our platform:

• IP address, device type, and operating system information
• Browser type and version
• Pages visited, click patterns, and session duration
• Data collected through cookies and similar tracking technologies
• Gaming history and betting patterns

2.3 Information Received from Third Parties

A limited amount of information may be collected from third-party verification agencies or financial institutions for the purposes of identity verification (KYC), fraud prevention, or compliance with applicable legal obligations.

Purpose of Using Your Information

jetway uses collected information only for the following legitimate purposes:

• To create accounts, verify identity, and ensure secure login
• To process deposits, withdrawals, and other financial transactions
• To properly provide bonuses, promotions, and VIP benefits
• To provide customer support via live chat and email
• To prevent fraud, money laundering, and other unlawful activities
• To improve the security and performance of the platform
• To comply with applicable legal obligations
• To identify and address at-risk behaviour in line with our Responsible Gaming Policy

jetway does not sell your personal information to third parties for commercial purposes without your consent.

Data Storage and Security

4.1 Technical Security

jetway uses industry-standard SSL (Secure Socket Layer) encryption technology to transmit and store your information. Our servers are hosted in secure data centres and undergo regular security audits.

4.2 Access Control

Only authorised personnel may access your information, and only as required for their specific duties. All staff are bound by strict confidentiality agreements and have received data protection training.

4.3 Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal obligations. Financial transaction records are kept for the period required under applicable regulations.

Sharing Information with Third Parties

A limited amount of information may be shared in the following circumstances:

5.1 Service Providers

Only the minimum necessary information is shared with selected third parties for payment processing, identity verification, and technical support. All such parties are bound by confidentiality agreements with us.

5.2 Legal Obligations

Information may be disclosed as required to comply with court orders, lawful directions from government authorities, or applicable law.

5.3 Fraud Prevention

We may participate in industry-level information-sharing initiatives to prevent fraud and cheating in the gaming sector. In such cases, information is kept to a minimum and anonymised where possible.

Cookies and Tracking Technologies

6.1 Types of Cookies

jetway uses the following types of cookies:

• Essential cookies: Required for the basic functionality of the site, login sessions, and security.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Analyse visit patterns to improve the user experience.

6.2 Cookie Controls

You can change your cookie preferences in your browser settings. However, disabling essential cookies may prevent some core features of the site from working.

Your Rights

Every registered member of jetway has the following rights regarding their personal information:

7.1 Right to Access

You may request a summary of the information we hold about you at any time.

7.2 Right to Rectification

If any of your stored information is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from your account settings; for other cases, please contact customer support.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, financial transaction records and information required to meet legal obligations may fall outside the scope of such a request.

7.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be temporarily suspended. Such requests will be reviewed and appropriate action will be taken.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via our 24/7 live chat or by email in Bengali or English. We will respond within a reasonable time after receiving your request.

Protection of Minors

All jetway services are strictly for persons aged 21 and above. We actively prevent minors from registering, and age is verified during the identity verification process.

If we become aware that a minor's information has entered our system, it will be deleted immediately and the associated account will be suspended. Parents or guardians may raise any concerns with us via live chat.

International Data Transfers

Where necessary to provide our services, information may be stored or processed outside Bangladesh. In such cases, we ensure that the relevant country or organisation maintains adequate data protection standards, or that the necessary contractual safeguards are in place.

Policy Changes and Updates

jetway reserves the right to amend this Privacy Policy at any time. Where significant changes are made, a notice will be sent to the registered email address and the updated date will be displayed on the website.

Continued use of the platform after any changes will be taken as acceptance of the revised Policy. We therefore recommend checking this page regularly. To learn more about us, visit the About jetway page.

Contact and Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please contact us using the details below:

• Live chat: 24 hours a day, 7 days a week — support available in Bengali and English
• Email: [email protected]

We generally respond to all written requests within business days. For general enquiries, you may find a quick answer on our FAQ page.